Find. Book. Done.Support
We’re here to help.
Quick answers to common questions, and a real person on the other end of our email.
support@spotstr.comHow can we help?
Pick a topic.
Getting started
Creating an account, choosing Client or Professional, and finding pros.
Bookings & payments
Requests, SpotSignals, payments and cancellations.
For professionals
Your membership, boosts, deals and profile link.
Account & privacy
Your data, blocked people and deleting your account.
Safety & reporting
How to report or block someone, and how we review reports.
Delete your account
The steps in the app, or ask us by email.
Frequently asked questions
Getting started
How do I create an account?
Download spotstr, confirm you’re 18 or older, and choose a Client or Professional account. You can switch account type later in Settings.
How do I find a professional?
Open the Live map to see who’s available near you right now, or browse Discover by category. Filter by distance and “Available now”.
Which languages does the app support?
16: English, Español, Français, Português, Deutsch, Italiano, Русский, Українська, Polski, Türkçe, 中文（简体）, 日本語, 한국어, हिन्दी, Tiếng Việt and Bahasa Indonesia. Change it in Profile → Settings → Language & region.
Bookings & payments
How do I book a professional?
Open their profile and send a request, or tap I need something now to put out a SpotSignal: say what you need, your budget and by when, and pros who fit can send you offers. Booking happens in the app.
How do payments work?
You pay the professional directly for their service.
How do I cancel or change a booking?
Message the professional in the app as early as you can. Each professional sets their own cancellation terms.
For professionals
How much does it cost?
The Professional plan is US$4.99/month, billed through the App Store or Google Play. It renews automatically and you can cancel anytime. SpotBoost (from US$2.99 for 1 hour to US$9.99 for 12 hours) and deal boosts (US$2.99 for 24 hours) are optional. See pricing.
How do I cancel my Professional membership?
In the app: Profile → Settings → Billing & payments → Manage subscription. Or open your App Store or Google Play account settings → Subscriptions.
How do I restore a purchase?
Profile → Settings → Billing & payments → Restore purchases.
Where is my profile link?
Go to your profile and find Your spotstr link. Tap Share link to post it on social media or send it to clients.
Account & privacy
How do I report or block someone?
Tap “…” on their profile, a review, a deal or your conversation, then choose Report or Block. Unblock people in Settings → Privacy & security.
What is “My comfort”?
Things that help you feel at ease, like “Quiet session” or “Explain each step”, plus a short note. They’re added to your requests and only the professional you book sees them. Set them in Profile → Settings → My comfort; you can change them on each request.
Is my personal information safe?
Your phone number and email aren’t shown to other users unless you share them, and we don’t sell your data. Read the Privacy Policy.
How do I delete my account?
Profile → Settings → Account → Delete my account, then type DELETE. Full details, and how to ask by email, are on the Delete account page.