Trust & safety

Safety, built in.

spotstr is for adults who want to find and book local professionals. Here’s what the app does to keep things safe, what we expect from everyone, and how to report a problem.

  • Adults only,
    18+
  • Contact details
    stay private
  • Report or block
    in two taps

How spotstr keeps you safe

What the app really does, and what it doesn’t.

Optional badges for pros

Pros can add badges that show extra checks. They’re optional, so not every pro has one.

  • Licence badge: licence details reviewed by the spotstr team.
  • A badge can be wrong or out of date, so always use your own judgment.

Honest reviews

Clients can review pros, and reviews help everyone decide.

  • Reviews from a booking made in spotstr show a “Booked via spotstr” badge.
  • Pros can review clients only after an accepted booking.
  • Fake or abusive reviews can be reported and removed.

Block & report

See something wrong? Tap “…” and choose Report or Block.

  • Available on profiles, chats, reviews, deals and Ask posts.
  • Blocked people can’t see you or message you on spotstr.
  • Unblock any time in Settings → Privacy & security.

18+ only

spotstr is only for adults. Everyone confirms they’re 18 or older when they sign up.

  • The age check is self-declared, and we may ask for proof of age.
  • Accounts of people under 18 are closed and their data deleted.
  • Content involving a minor is reported to the authorities.

Private by default

Chat inside the app without giving out your number.

  • Your phone number and email aren’t shown unless you share them.
  • Files in a chat can only be opened by the people in it.
  • Comfort wishes you add to a request are seen only by the pro you book.
  • We don’t sell your personal data.

Automatic filters

Automatic tools help catch harmful content. They’re not perfect, which is why reports matter.

  • Offensive words, slurs and sexual solicitation are filtered in chats, profiles, reviews and requests.
  • Photos and videos in deals are scanned before they go live.
  • Anything flagged can be held for the team to review.

Need to report something?

Help us keep spotstr safe. Here’s how it works.

  1. 1

    Report

    On a profile, chat, review or deal, tap “…”, then Report. Pick a reason and add details if you like.

  2. 2

    We review

    Reports are confidential. The spotstr team reviews every report.

  3. 3

    We act

    We may remove content, or warn, restrict or close an account, and we tell the person why and how to appeal.

  4. 4

    In danger?

    spotstr isn’t an emergency service. Call your local emergency number (911 in the US) first.

Frequently asked questions

Do you verify all users?

No. Everyone confirms they’re 18 or older, and pros can add an optional licence badge. We don’t check the identity of every user, so read profiles and reviews, and use your judgment.

How do I report someone?

Open their profile, your chat with them, their review or their deal, tap “…”, then Report. You can also email support@spotstr.com.

Is my personal information shared?

Other users see your public profile. Your phone number and email aren’t shown unless you share them in a message. See the Privacy Policy for details.

What happens if someone breaks the rules?

Depending on what happened, we may remove content, or warn, restrict or close the account. Serious cases, and anything involving a minor, can be reported to the authorities.

How do I stay safe when meeting a pro?

Check their profile and reviews, meet at a public place or a registered business where you can, tell someone you trust where you’re going, and leave if you feel unsafe. Before a treatment, ask about hygiene, licensing, aftercare and allergies.

Still need help?

Email the spotstr team at support@spotstr.com.

Go to Support